Tickets Service Description

Name	Required	Description
sku	false	line item sku/itemNo
refundType	true	The type of refund. Supported values include 'FULL', 'PARTIAL_PERCENT', 'PARTIAL_AMOUNT' (case sensitive). For 'PARTIAL_PERCENT' and 'PARTIAL_AMOUNT' the parameter refundAmount must be specified. Additionally the vendor associated with the transaction must be enabled for partial refunds in order to use both 'PARTIAL_PERCENT' and 'PARTIAL_AMOUNT', if vendor is not enabled and one of the partial options is specified a 403 will be returned.
refundAmount	true	Specified for partial refunds indicating the amount of the transaction to be refunded. For 'PARTIAL_PERCENT' this must be a number between 1 and 80, with no more than two digits of precision - for example 50.00. For 'PARTIAL_AMOUNT' this is the amount to refund in the currency the customer used during the purchase.

Name	Required	Description
action	false	The action to be taken. Supported actions are 'change', 'close' and 'reopen'.
comment	false	The comments that go along with the action, or comments on the ticket. Comments are required when reopening a ticket.
type	false	If changing the type of the ticket, this will be one of rfnd, cncl, or tech. Note: Partial refunds are not allowed when changing to a rfnd ticket type. Tickets changed to rfnd will be full refunds.

Name	Required	Description
type	false	The type of the ticket. Must be either 'rfnd' / 'cncl' or 'tech'
status	false	The status of the ticket. Can be 'open', 'reopened' or 'closed'
receipt	false	Find a ticket by a given receipt. Will return the ticket(s) associated with the transaction. If the receipt is a subscription, all tickets with associated with each rebill of that subscription will be returned. Must be 4 or more characters in length, not counting the wildcard character ('%'). May not start with the wildcard character.
createDateFrom	false	The start of the createDate range to filter tickets by. If you provide a 'createDateFrom', you must also provide a 'createDateTo' to complete the date range. The range cannot be more than 7 days in length. Dates must be in the format 'yyyy-mm-dd', i.e '2011-12-31' for December 31st, 2011.
createDateTo	false	The end of the createDate range to filter tickets by. If you provide a 'createDateTo', you must also provide a 'createDateFrom' to complete the date range. The range cannot be more than 7 days in length. Dates must be in the format 'yyyy-mm-dd', i.e '2011-12-31' for December 31st, 2011.
updateDateFrom	false	The start of the updateDate range to filter tickets by. If you provide a 'updateDateFrom', you must also provide a 'updateDateTo' to complete the date range. The range cannot be more than 7 days in length. Dates must be in the format 'yyyy-mm-dd', i.e '2011-12-31' for December 31st, 2011.
updateDateTo	false	The end of the updateDate range to filter tickets by. If you provide a 'updateDateTo', you must also provide a 'updateDateFrom' to complete the date range. The range cannot be more than 7 days in length. Dates must be in the format 'yyyy-mm-dd', i.e '2011-12-31' for December 31st, 2011.
closeDateFrom	false	The start of the closeDate range to filter tickets by. If you provide a 'closeDateFrom', you must also provide a 'closeDateTo' to complete the date range. The range cannot be more than 7 days in length. Dates must be in the format 'yyyy-mm-dd', i.e '2011-12-31' for December 31st, 2011.
closeDateTo	false	The end of the closeDate range to filter tickets by. If you provide a 'closeDateTo', you must also provide a 'closeDateFrom' to complete the date range. The range cannot be more than 7 days in length. Dates must be in the format 'yyyy-mm-dd', i.e '2011-12-31' for December 31st, 2011.

Name	Required	Description
sku	false	sku/itemNo of the line item. Used to identify individual purchase in multi-item cart purchase
type	true	The type of the ticket. Must be either 'rfnd', 'cncl' or 'tech'. For 'rfnd' the parameter refundType must also be specified. If the receipt is for a non-recurring product, either 'rfnd' or 'cncl' will automatically refund that sale. For any receipt of a recurring product, a 'rfnd' will refund that receipt AND cancel any future billing, while a 'cncl' will only cancel future billing without issuing any refunds.
comment	false	The comments associated with creating a ticket.
reason	true	The reason associated with the ticket. A ticket reason should be one of the following based on type: CNCL ticket.type.cancel.1 (I did not receive additional value for the recurring payments). ticket.type.cancel.2 (I was not satisfied with the subscription / Subscription did not meet expectations) ticket.type.cancel.3 (I was unable to get support from the vendor) ticket.type.cancel.4 (Product was not compatible with my computer) ticket.type.cancel.5 (I am unable to afford continuing payments for this subscription) ticket.type.cancel.6 (I did not realize that I accepted the terms for continuing payments) ticket.type.cancel.7 (Other) ticket.type.cancel.not.mobile (Product was not compatible with my mobile device.) RFND ticket.type.refund.1 (I never received my product) ticket.type.refund.2 (I was not satisfied with the product. / Product did not meet expectations) ticket.type.refund.3 (Product was not compatible with my computer) ticket.type.refund.4 (I was unable to get technical support) ticket.type.refund.5 (I did not authorize the purchase) ticket.type.refund.6 (I do not recognize the purchase) ticket.type.refund.7 (Duplicate purchase. / Or already purchased product previously) ticket.type.refund.returned (Product returned) ticket.type.refund.8 (Other) ticket.type.refund.not.mobile (Product was not compatible with my mobile device.) TECH ticket.type.tech_support.1 (I am unable to log in.) ticket.type.tech_support.2 (I had problems downloading the product.) ticket.type.tech_support.3 (I never received a valid registration code, please send a valid code.) ticket.type.tech_support.4 (I can't get the product to work.) ticket.type.tech_support.9 (Other) ticket.type.tech_support.10 (I never received my product.)
refundType	false	The type of refund. Supported values include 'FULL', 'PARTIAL_PERCENT', 'PARTIAL_AMOUNT' (case sensitive). For 'PARTIAL_PERCENT' and 'PARTIAL_AMOUNT' the parameter refundAmount must be specified. Additionally the vendor associated with the transaction must be enabled for partial refunds in order to use both 'PARTIAL_PERCENT' and 'PARTIAL_AMOUNT', if vendor is not enabled and one of the partial options is specified a 403 will be returned.
refundAmount	false	Specified for partial refunds indicating the amount of the transaction to be refunded. For 'PARTIAL_PERCENT' this must be a number between 1 and 80, with no more than two digits of precision - for example 50.00. For 'PARTIAL_AMOUNT' this is the amount to refund in the currency the customer used during the purchase. The resource /1.3/tickets/refundAmounts may be used to retrieve what amounts in the customers currency convert to.
retainSubscription	false	Specifies if the subscription should be retained after the refund has been processed

Name	Required	Description
type	false	The type of the ticket. Must be either 'rfnd' / 'cncl' or 'tech'
status	false	The status of the ticket. Can be 'open', 'reopened' or 'closed'
receipt	false	Counts a ticket by a given receipt. Will return the ticket(s) associated with the transaction. If the receipt is a subscription, all tickets with associated with each rebill of that subscription will be counted.